Subscriptions are billed monthly in US dollars. You can manage your plan from Billing whenever you need to.
01Cancel a subscription
Sign in, open Billing, and choose Manage subscription to cancel through the billing portal. Your cancellation takes effect at the end of the current paid period, and your plan remains available until then.
Cancelling stops the next renewal; it does not automatically reverse a charge for a period that has already begun.
02Change plans
Open Billing and choose Manage subscription. The secure billing portal shows the available changes and any amount due before you confirm. If you do not have a subscription yet, you will review the total in checkout before paying.
03Payments and failed payments
Payments are processed by Stripe. If a payment fails, Stripe may retry it and we will ask you to update your payment method. Access can be interrupted if a subscription remains unpaid.
04Refunds and billing errors
If you believe a charge is incorrect, contact us promptly with the account email, charge date, and the issue you have found. We will investigate and, where appropriate, correct a billing error or arrange a refund.
Refund requests are assessed on their circumstances and this policy does not limit any rights or remedies that cannot be excluded under applicable law.
05Get billing help
Email [email protected] with your account email and a short description of the issue. Please do not send full card numbers or other sensitive payment details by email.